Privacy Policy

Last updated: November 12, 2026

1. Controller

Animcha LTD, HE 466718, 1 Apriliou, 2 Ergates, 2643, Nicosia, Cyprus, is the controller of personal data processed through Novachatter. Contact: support@novachatter.com

2. Data we collect

• Account data: email address and login details
• Conversation data: messages you send and responses generated for you
• Payment data: transaction amount, status and the last digits of your card. Full card details are processed only by our payment provider
• Technical data: IP address, device and browser information, cookies needed for login and security

3. Why we use it

• To provide the Service and keep your conversation history (performance of a contract)
• To process payments and prevent fraud (contract and legitimate interest)
• To keep the Service secure and improve its quality (legitimate interest)
• To meet tax and accounting obligations (legal obligation)

4. Sharing

We share data only with providers that help us run the Service: hosting, payment processing, email delivery and AI infrastructure. They process data on our instructions. We do not sell personal data

5. International transfers

Some providers are located outside the European Economic Area. Such transfers are protected by Standard Contractual Clauses or other lawful safeguards

6. Retention

We keep account and conversation data while your account is active and delete it after the account is deleted, except for payment records we must keep by law

7. Your rights

You can request access, correction, deletion, restriction or portability of your data and object to processing by writing to support@novachatter.com. You may also complain to your local data protection authority

8. Children

The Service is not intended for anyone under 18 and we do not knowingly collect their data

9. Changes

We will post any changes to this policy on this page and update the date above